We only accept returns and refunds. Only when we have given you the wrong product or any damaged product.
You may return ‘New, Unopened and Unused items’ within 5-7 days of the purchase, for a full refund.The items should be returned with and in their original packaging. "New, Unopened and Unused" indicates that the item should have no scratches, marks, blemishes or damages in any way and there should be no signs of the item/product being used on anything.To return a product please use the contact us form located here and we will contact you as soon as possible to process your request.For the price of any item that you return in the ‘New, Unopened and Unused condition’ (provided that we receive your return within 28 days from the date of receipt), we will issue you a full refund to your nominated credit card account.While LaceCraft.in will refund you as quickly as possible (usually within 1-2 days of your items being returned), it can take up to 2-4 business days for the bank to process the return and credit the amount to your account.We will notify you via email once your return has been processed. If you have any questions regarding the process of your return, please contact us here.
Please Be informed If any kind of personalised/customised order requested from us or any order placed on our website will not be eligible for a refund under these terms and conditions. customised orders will be treated separately. In this case, any cancellation or refund request will not be accepted under any circumstance after 24 hours of placing the order.